Lightspeed (O‑Series) Tipping: Terminal Prompt Setup

Summary

• Enable tipping in Back Office → Integrations → Lightspeed Payments → Settings, then update your terminal configuration so prompts appear on device.
• Guests can choose 5% / 10% / 15% / Custom / Skip directly on the terminal when using Lightspeed Payments (O‑Series).
• Choose where to capture tips: on POS screen, on payment device, or on receipt; optionally add a Tip & Total line to subtotal receipts.
• Export reports from Back Office (Reconciliation → Tips, Sales Feed) and the Payments Merchant Portal (Payments, Payouts, Fee statements) for settlement matching.

This guide shows how to enable and position terminal tip prompts in Lightspeed Restaurant (O‑Series), then export the right reports to reconcile tips with payouts. Use the quick checklist, signage, and staff script to roll this out in under an hour across branches.

Step 1 — Turn on tipping in Back Office

1. Log in to Back Office and go to Integrations → Lightspeed Payments → Settings.
2. Toggle Tipping to On.
3. Sync your POS/registers so settings apply to devices.

If you use a third‑party payment integration, you can still use O‑Series’ native tipping feature from POS. For Lightspeed Payments, use terminal prompts for the smoothest flow.

Step 2 — Update your payment terminal

After changing Payments settings, update the terminal config so the prompt appears immediately:

Step 3 — Decide where the tip prompt lives

Note: For Lightspeed Payments, some register options fall back to on‑screen behaviour; for terminal prompts, enable “On Terminal” tipping.

Owner checklist (fast rollout)

• Enable Tipping in Back Office → Lightspeed Payments; sync registers.
• Update terminal config (Admin PIN 5773).
• Pick capture point (POS / device / receipt) and, if needed, enable Tip & Total line.
• Run two live tests (small cart; split tender) and verify tip line on receipt.
• Brief staff; place table‑tent signage (“Scan to pay & tip” or “Card terminal will ask for a tip”).

YOU'LL SEE A TIP PROMPT
Choose 5% • 10% • 15% • Custom • Skip

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Reports & exports (what to pull)

Reconciliation recipe

// Recommended export fields
back_office_sales_feed.csv: date, site, register, user, sale_id, tip_amount, payment_type, total
merchant_portal_payments.csv: payment_date, terminal_id, card_brand, gross, fees, net, tip_included (if column available)
merchant_portal_payouts.csv: payout_id, payout_date, amount

// Join logic (monthly)
1) Export Back Office & Merchant Portal files for the same range
2) Group Sales Feed by site/register/user for pooling & attach rate
3) Match Payments → Payouts by payout_date; confirm net = gross - fees
4) Output: tips_reco_[YYYY-MM].xlsx (tabs: AttachRate, Pooling, PayoutMatch)

FAQs

Sources

• Lightspeed (O‑Series) — Setting up tipping with Lightspeed Payments (enable toggle, update terminal, on‑terminal prompts 5/10/15/Custom/Skip). o-series-support.lightspeedhq.com
• Lightspeed (O‑Series) — Setting up tipping in Lightspeed Restaurant POS (POS‑screen prompt, Tip & Total line, Tips report access). o-series-support.lightspeedhq.com
• Lightspeed (O‑Series) — Tipping, Signing & Merchant receipt printing (register options: on POS, on device, on receipt; receipt lines). o-series-support.lightspeedhq.com
• Lightspeed (O‑Series) — Exporting data from Lightspeed Payments (Payments, Payouts, Fee statements in Merchant Portal). o-series-support.lightspeedhq.com
• Lightspeed (O‑Series) — Accessing Back Office Reports (Reconciliation, Sales Feed, CSV export via cloud icon). o-series-support.lightspeedhq.com
• Lightspeed (O‑Series) — Setting up the Smart Terminal (pairing and admin PIN). o-series-support.lightspeedhq.com