Syrve Tipping Guide: Prompts, Pools, and Reports

Summary

Enable tipping on the payment screen; staff can add tips via the TIPS button for card or cash flows.
Lift attach rate with a clear, optional pre‑checkout tip prompt in your cashier or scan‑to‑pay journey.
Choose a pooling rule (per‑hour, role‑weighted points, or per‑order server) and document it per site.
Export reports and build a monthly workbook for payroll/WPS or direct‑to‑staff settlements.

Syrve tipping: prompts, pools, and reports

This guide shows how to activate tipping in Syrve POS, position a guest‑friendly prompt, pick a pooling method, and export clean data for finance.

Step 1 — Add tips from the payment screen

At checkout, open Payment and tap TIPS.
Select method (e.g., Bank Cards → Visa) and enter the amount; for cash, enter tip and confirm.
Print/issue the receipt showing a dedicated tip line; complete End‑of‑Day so data syncs to back‑office.

The TIPS control records gratuities against the check and payment method for reporting.

Adding a tip from the Syrve POS payment screen

Start Receiving Cashless Tips Today

Make tipping easier for your customers and seamless for your team. Join our platform and accept contactless gratuities with ease.

Step 2 — Insert a pre‑checkout tip prompt

Prompting before final confirmation boosts conversion while keeping tips optional and transparent:

Offer 3–4 quick choices (AED 5/10/15 or 10/12.5/15%) plus Custom.
Show the updated total immediately and label clearly: “Tip (optional)”.
For QR/scan‑to‑pay, place the selector on bill review, then pass total = amount + tip to payment.

Signage copy (table tent)

SCAN TO PAY & TIP
No waiting. Split easily. Pay securely.

Staff script (10 seconds)

“You can scan to pay on your phone—there’s a quick tip option before you confirm.”

Step 3 — Choose a pooling rule

Per‑hour pool

Split monthly tips by hours worked for eligible roles/shifts. Simple and rotation‑friendly.

Role‑weighted points

Assign points (Server 1.0, Runner 0.7, Bar 0.8) and distribute by points × hours.

Per‑order server

Attribute tips to the closing user/table server; optionally pool a small % for support roles.

Publish the policy and apply consistently per branch/site.

Step 4 — Reports you’ll use

Tips report

Shows tips & charitable contributions by payment methods with period totals—useful for attach‑rate tracking and pooling inputs.

Report Builder / OLAP (optional)

Create multi‑store rollups and add fields (user, device, revenue center) for tailored exports.

Export & reconciliation

Use report Export (Excel/CSV) with date/site filters.
Maintain a monthly tips_master_[YYYY‑MM].xlsx and a payouts_[YYYY‑MM].xlsx.
If routed via payroll/WPS, join with payroll hours/allowances; if direct‑to‑staff, store acknowledgements and payment references.

// Recommended export fields
date, site, user, order_id, payment_method, tip_amount

// Pooling workbook (outline)
1) Export Tips report → tips_[YYYY-MM].csv
2) Add hours/points by staff & role (from rota/payroll)
3) Compute shares per pooling rule
4) Output: payouts_[YYYY-MM].xlsx (per-staff lines + sign-off)

A picture is worth a thousand words. Action is worth a thousand pictures. Scan the QR code and see us in action right away.

FAQs

Can we add tips for card and cash?

Yes. Use the TIPS function from the payment screen; select method and deposit the amount.

Where do we see monthly totals?

Use the Tips report for totals and breakdown by payment methods. Export to Excel/CSV for pooling and finance.

How do we export for payroll or WPS?

Export tips for the payroll period, compute allocations per policy, then pay as an allowance via payroll/WPS if the business collected the funds—or record direct‑to‑staff if guests paid employees directly.

Sources

Syrve Help — Tips & charitable contributions (add a tip from the payment screen). en.syrve.help
Syrve Help — Reports (includes “054 Tips report” with payment‑method breakdown). en.syrve.help
Syrve Help — Report Builder (create custom web‑based reports). en.syrve.help
Syrve Help — Export controls (Excel/CSV on report pages). en.syrve.help
Syrve Blog — Updates & improvements (contactless & reporting enhancements). syrve.com